TLDR: Own the customer accounts running construction and infrastructure projects on Planlab, and be responsible for their success and growth. We’re looking for a generalist who can understand complex problems, design the right solution and get it built and adopted, using AI coding agents and the platform, with associates working alongside you. London, £100–160k + 0.5–1.0% equity grant, visa sponsorship available.
Referrals: get £500 by getting somebody else a job
If this job isn't the one for you, but you know someone who would be a great fit then please put them in touch with us (email to jobs@planlab.ai with them on CC). If we end up hiring your referred candidate & you were the first to intro them we'll pay you £500.
About Us
We're an AI-first company, and that starts with our own work. We automate what we can and do old-school what we must, building the tools and knowledge that teams of humans and AIs need to run construction and infrastructure projects.
Our product consists of two halves: a customer-facing platform that runs both standard and bespoke project scheduling apps, supports large-scale datasets, complex integrations and large groups of users and runs an AI copilot; and an internal AI operating system that automates and supports our own work. It dials into meetings, analyses customers' screen-shares and shared datasets, builds implementation plans, orchestrates coding agents and validation systems - and pushes PRs.
We're a small team in London (8 people), growing fast, and looking for people who see a problem and run at it - figuring things out, and not stopping at “that's not my job.” Any new joiner can make a big difference. We raised our Seed round earlier this year at a ~$25m valuation, and are now aggressively scaling the business.
Our customers are large contractors, infrastructure builders and asset owners. They build railways, highways, airports, power plants, solar farms, steel mills and more. We work with them to improve the construction schedules for these assets.
The Role
Planlab is an AI project controls platform, with customer-specific layers on top: custom agent skills and workflows, agentic reporting, and integrations with the customer's own systems. The Delivery Lead owns the full customer lifecycle: understanding the customer's world deeply, designing the right solution, and getting it delivered using AI coding agents and the platform.
This is a hands-on role. Associates work alongside you on training, rollouts and first-line support, but you build custom features for customers yourself, not just run meetings. It suits someone who thrives on ambiguity: the problems are messy, the customers are large, and much of what we do is being worked out for the first time.
What We Offer
- Salary ranging £100k to £160k for promising profiles
- Share options ranging from 0.5% – 1.0% (4-year vest, 1-year cliff, fully diluted)
- Nice office in London with some flexibility on hybrid
- Skilled worker visa sponsorship if needed - we’re a very international team
- Highly entrepreneurial environment
- All the equipment, software and tokens you need to do the best job
- Unlimited headroom to grow
Responsibilities
- Own the customer relationship end to end for 1–5 accounts, from onboarding through to expanding into new use cases and projects
- Deeply understand each customer's project controls problems and operational context
- Solve the customer's problems, in whatever way works
- Design workflows and customisation layers that solve the problem without you there to do it
- Implement solutions using AI coding agents, working on top of the Planlab platform
- Work alongside and support the associates on your accounts
- Collaborate with platform engineers when deeper platform changes are needed
- Validate product decisions with the right stakeholders at the customer
What We're Looking For
- Strong product design intuition: can translate ambiguous customer needs into concrete workflows
- Excellent structured communicator: can explain their work clearly at any time, to anyone
- Model-driven thinker: can take a messy problem, build a mental model of how it works, and use that to break it into concrete steps
- Effective at directing AI coding agents to build and iterate on solutions
- Able to prioritise across several accounts and support more junior colleagues
- Comfortable with ambiguity and change in an early-stage startup; the bar here is highest of any role in the team
Ideal Backgrounds
- Early-stage startup generalists who have worn many hats
- Technical consulting (BCG X, McKinsey Digital/QB, Bain ADAPT, or similar)
- Generalist consultants with a strong technical background: proven problem solvers and modellers, engineering or computer science degrees
- Product managers or technical PMs with delivery experience
- Customer delivery or success roles at product companies (e.g. Palantir deployment strategist or forward-deployed roles)
Interested in this role?
Send us your CV and a short note about why you'd be a great fit.
Apply at jobs@planlab.ai
